Amazing!!
Chet and rest of the crew, Just a quick note to thank you taking care of my truck. I have never had experience where I felt assured that I wasn't getting "worked over" For as long as I live in Rochester, my truck will come to your facility. For jobs large or small. Thanks again!! Lonnie Adams
outstanding service
as a new customer that drives 30 miles to get my VW serviced at PAC, I have on an occasion run into problems while preparing to travel down state to visit with our daugther in NYC..each time when my VW Passat needed last minute attention, the crew atProfessional Auto Care took the time to fit me in,attend to the problem and send me on my way, secure in knowing it would be safe to travel. The routine oil change alert notice , ladies clinic, VIP club and warranty policy takes Professional Auto Care to the next level of customer service leaving all others behind. My mother recently bought a used car knowing that it will be well serviced by Chet (front desk commander)and the pit crew with professional care and attentivness. also on a major note- this establishment is honest and cost conservitive, always trying to find the most cost saving measures for their customers.
Quality Customer Service
Thank you to Chet, Aaron, and Mark at Pro-Auto. The first time I brought my car to Pro-Auto, my serpentine belt had broken and I had to towed, which I was able to replace myself. Chet was very friendly and we had a nice talk. I usually do the small jobs maintenance on my car, brakes, oil. When I realized my AC broken was beyond my skill and means, I brought the car to Pro-Auto. Chet was very understanding when I took my time to make decisions. When Chet wasnt in, Aaron and Mark answered my questions, took the time to explain and show the problems. These are good guys who know how to treat customers! I now have a shop to take my car to.
they got it done
brMy job on the surface seemed small. The emissions light was active, but it was not a small repair. They we able to turn it around fast. Pro auto got it done!
Future Repeat Customer!
I was really impressed with the service I recently received from Professional Auto Care Inc. My truck was ready on time and the staff was friendly and helpful. In addition, the staff were very knowledgeable about their products and services. Specifically, I was given a written description of recommendations. It was explained to me in way that could easily be understood and better yet there was no pressure. My overall feeling about the experience is they actually care about the maintenance and the quality of work they provided on my truck. I absolutely will return for service again.
I'm spoiled.
What terrific service! Chet drove to my work location, picked up my vehicle, took it back to the shop, made the repair, and brought it back to me. I didn't have to interrupt my work day by leaving the office -- what terrific service. Thanks. Ronald Buckman.
Outstanding Serivce Again
I brought my car in today for an oil change and state inspection and was unable to get a ride after dropping off my car. Chet arranged for Aaron to drive me home and return later to pick me up. Aaron was very kind and curteous. I felt very safe with him driving me to and from my house. Thank you for providing this great service as well as having such great employees.
04 Jetta
I took my Jetta in yesterday to be serviced because of a check engine light and a need for an oil change. I just moved here from RI about a month ago, so I had NO CLUE where to take my car to be fixed, even in RI I never had a "go to" car place I usually was "that guy" that got taken advantage of because of my lack of automotive knowledge and I am a young female! But, I am confident in the work that was done here especially with the warranty, and so reassured by the staff I will always take my car here! Thanks I finally have a car place!!
Recent service
The card you put in my car said I could provide feedback via the web. You should put the survey on the website... if its there, I dont see it. Car was ready on time, etc.
Service!
As always, wonderful experience. Chet is very helpful, informative and always pleasant. Service is always done quickly and done well. Thanks for taking care of our vehicles!
Experience
I came in for an oil change. Everyone was very friendly and encouraging with my own financial crisis. There are a couple of things I will need done, however when I was told it never felt like they were pressuring me to do it NOW. Great experience.
Satisfied customer
Thank you for the terrific service you did on my car the beginning of December. It was done promptly and my husband I are completely satisfied with how the car runs now. Chet was so friendly and helpful! When it comes to automotive repair I know nothing, but Chet answered my questions like they weren't foolish at all and made me feel comfortable. I will definately be back and have already recommended your business to friends. Thank you please keep doing exactly what you are doing now.
No More Service Shock
Owning an Audi is a driving fantasy, an engineering masterpiece and a shear delight; that is until you have to fix it. Reality can hurt; especially if you’re facing replacing a water pump on a 1998 A8 Audi Quatro 4.2 Litre. You have a choice, taking out a second mortgage on your house, or going to Chet at Professional Auto Care. The staff at PAC make every effort to provide professional workmanship at a reasonable price. I was able to save the house and continue my fantasy profession as the “Transporter.” Jock Chamberlain Alfred, NY
Jeep Repair
We brought our company vehicle in for a routine oil change and the technician caught our expired inspection and found some other problems that could have resulted in major/costly problems this winter. We appreciate the great service!
Service
Fast service, reasonable prices and trustworthy employees. Chet called with an estimate of work. He explained everything very clearly. We then discussed which services to complete. Outstanding service!
My first experience was AWESOME
brMy first experience was yesterday and had heard great things about your truthfulness and reliability but to see it in action and experience were awesome! My car needed and inspection and oil change. I dealt with Chet all day. He was honest, :...dont need tires this month but next., ...transmission flush should be done soon, can cause more damage if not. I felt comfortable with his knowledge and honesty - that is not a word usually used with car professionals! I will be back not only with my car but my husbands truck and sons car. Thank you!!!!!!! :)
Surviving Auto Repair
brI absolutely HATE having my car fixed, but going to Professional Auto Care makes it a little easier. They do quality work and when they can save me some money, they do.
Professional auto care.
Bob, Thanks for the information on the news letter. I enjoy reading it every month. This is truly a unique way of communicating to your customers and driving business. Again thanks for getting back to me and keep the promotions coming. Gary Thanks for
I Love The On-Line System!
I was going to use your company for some service a couple of weeks ago, but had to cancel. The best time for me to get in touch with your company was before you opened. However, being able to go on-line and send you the cancellation was very handy.
Car repair
I was able to get my car in quickly for repair and someone was able to give me a ride home while listening to the noises that were concerning. I was called with the problem, amount, choices and suggestions that day and my car was ready that day but I was made aware of another concern which was repaired. The staff was courteous, helpful and informative. My car is running great, better than it has in years.
I love this place!
It is so hard to find a mechanic you trust, right? I had my car inspected at another garage and they tried to tell me I needed brakes to pass. Professional Auto Care had previously done some brake work for me and guaranteed the work, so I brought my car back to them. Come to find out, my car passed anyway. Professional Auto Care does quality work at a good price, and even offers further discounts for their customers. They are honest and helpful, and I highly recommend them. Thanks!
Very Nice
Sometimes I get tied up playing phone tage so I decided to try the online scheduling service. The response was very quick and I was able to get my car in and fixed very quickly. Thanks Bob!
Unbelieveable great service!!!
Dear Bob and Staff, How can I thank you for the great care you have given to my Mini?? Just knowing I can call, leave a message and drop her off is great in it self but then I get GREAT service and excellent work done not to mention peace of mind and people who work around my needs(aka work schedule etc) I can not thank you Bob or the great people who work on my Mini enough.You took fabulous care of my daughter Amanda's Herbie(1994 Jetta), helped my husband Joe get a green altima way back when, worked on my son-in-law's ford tempo-not even a foreign car and now Winnie the Mini Cooper! I hope to spread the word about you guys so others can share my good fortune.Thanks again! -Pam
Delightful Service
I have been getting my car serviced for the past 3 years from your company. I have also started bringing my daughters car because being a new driver we want to make sure her car is in the best possible condition it could be. I also enjoy your monthly newsletters. Keep up the high quality of care.
Got the car serviced HAPPY
Fair and Honest
Being new to the area I wanted to find a auto shop I could trust and rely on. I found it here! I am always impressed with their work and professionalism. Besides doing repairs at a fair price, I have things explained to me so I can better educate myself for future reference.
Great Company
I think they run a great company, they will great you as you walk in the door. Everyone is friendly and they can be trusted to fix your car or truck as fast and best they can, so you can back in the drivers seat.
A very positive feeling...
I have a very positive feeling. I know I will be treated well, not taken advantage of and I will get the best possible service! Honesty, respect, fair price. I am a 59 year old woman, and it is refreshing to have a company treat me with respect and honesty.
Professional, detail orientated....
The staff listens carefully to the cars symptoms, and explains the process thoroughly to address concerns. The key benefits of dealing with Professional Are: 1. Responsiveness 2. Ability to listen and explain in English.
Very Fair Pricing.
I love all the promotions, I have never seen this before from an auto repair shop. A very well run business. They have a comfortable sitting area, the service is completed in a timely manner, and the staff is very friendly.
Outstanding Job!
A dealership estimated my repair at over $495.00, Professional Auto Care repaired it for just over $100. Thanks Guys!
Very Professional
Very professional with attention to detail. Professional Auto mounted new tires on our import car including high end value stems (metal)and provided good advice on use of snow tires.
Friendly Service
Personalized friendly service. Came in for AC work and was offered several options with no pressure.
No Unwanted Fees
Very dedicated to perform high quality work. I was not charged any additional fees for unauthorized or unwanted work.
Experts
Expert & personalized service at reasonable rates.
Honest
Very professional & honest. Always a pleasurable experience, Staff explains all services & costs. Backs up the warranty on work.
Honorable
Professional Auto is an honorable repair shop. I like their coupons and good values. Polite communication, treated with respect.
Extremely Pleased
I was very pleased with the visit. I was able to schedule an appointment with very little difficulty. I was promptly assisted & had my car serviced & back to me in a very short time. For all, the atmosphere was extremely professional & courteous.
Honest & Dependable
Honest, dependable & accommodating. I had serious problems with my front end. They had it fixed in one day and were very accommodating.
honesty
Always skeptical of auto-mechanics, but you guys seemed pretty honest. Guy at register was very down to earth and friendly.
Excellent Service
Excellent service and communication. Estimated was less than repair cost, but I was not charged for overage.
Prompt service
Can count on Professional Auto Care to get me in & repaired when one of the cars are "DOWN". My son needed my Van to travel to Chicago & 2 days before we had trouble with it. Bob got me in & repaired & off he went. They also notify me of any maintenance that is required. Always prompt & high quality repairs.
Satisfaction
100% satisfied every time. Professional Auto kept my 1990 Chevy Blazer running for over 230,000 mi. Honesty in all repairs performed!
Friendly
Great place to have your car repaired. My experience with all of them were happy ones. Friendly people (hard to find these days).
First Rate Work
First rate work & confident. You stand behind your repairs. While making a repair he diagnosed & found, Dave cleaned out the intake before re-assembly. NICE TOUCH! (and attention to detail) Car Club Book is an excellent value,
Quick Service
Quick service. Needed repairs while my son was in town during a college break. Good service for the money. Good "specials" too.
Attentive
When we had the cooling system repaired an unforeseen problem showed up which Professional Auto Care gave immediate attention to and repaired immediately at no charge. (and they smiled to boot)
You Rock!!
Great customer service. Helped me in a car emergency and had me fixed and back on the road in lightning time!
Competent
Very competent & trustworthy. Being new to the Rochester area I dreaded the task of finding a great mechanic, but I found one at Professional Auto Care. Your ability to diagnose & repair the first time is truly a benefit.
Great business, friendly with a knowledgeable staff.